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Safety Policy

Last updated: [DATE]

This policy describes the measures SpotOn takes to keep you safe, what to do if something goes wrong, and where to find help.

If you are in immediate danger, call 999 (UK) right now.

Our commitments

We promise to:

  1. Take every report seriously. A real person reviews every report. We do not auto-dismiss reports, and we do not require "evidence" before we look.
  2. Never tell the reported person who reported them. Your report is confidential.
  3. Act on serious threats within 24 hours. Sexual harassment, threats of violence, content involving minors, and stalking patterns are prioritised.
  4. Cooperate with police. When properly requested, we will share account data, message history, and identifying information with UK police investigating a crime.
  5. Be transparent about what we know about you. You can request your data at any time (see the Privacy Policy).
  6. Tell you about meaningful changes. When we change these guidelines or our policies, we'll notify you in the app.

Built-in protections

These are always on:

Same-gym scoping

You only appear to people who train at the same gym you do. Not the whole city, not your colleagues, not strangers in another postcode. The server enforces this — there is no way for someone outside your gym to "find" you on Discover.

Mutual-consent chat

A connection request can include a one-line hello. After that, full chat only opens when both of you have tapped "Connect." No endless one-way messaging. No surprise DMs.

Gender visibility controls

You choose who can discover you: everyone, women only, or men only. The choice is yours and you can change it any time.

Block

Blocking is bidirectional and immediate. The other person can't see you in Discover, can't read your profile, can't send a new connection request, can't message you, and can't follow you. They aren't notified that you blocked them.

Pause

If you want a break without losing your data, pause your account. You disappear from Discover and from non-connection profile views. Existing chats keep working. Unpause anytime.

Soft delete with grace

Deleting your account starts a 30-day grace window. Sign back in inside that time and everything is restored. After 30 days, your account and personal data are permanently removed.

Profile privacy

Your profile is logged-in-only — anonymous deep links land on a sign-up screen, not your real profile. Within the app, profile fetches are gated by the same rules as Discover.

No location sharing

SpotOn does not collect or share your real-time location. We know your gym (because you told us) and your broad city — nothing more granular.

No public message history

Conversations are visible only to the two people in them. They're not searchable, indexed, or shown to anyone else.

Tips for meeting up

When you arrange to train, share a class, or grab a coffee with someone you met on SpotOn:

  1. Stay in the gym for the first meet-up. Train together at a session before suggesting anything off-site.
  2. Tell a friend. Let someone know who you're meeting, where, and when.
  3. Don't share personal info too early. Your home address, workplace, full name, and bank details are not first-meeting information.
  4. Trust your gut. If something feels off — a comment, a vibe, the way they look at you — you don't have to explain why. You can leave.
  5. Don't accept drinks or food you didn't see prepared. Especially in unfamiliar settings.
  6. Keep your own ride. Don't rely on someone else for the journey home until you trust them.

What to do if something happens

If you feel unsafe right now

If something happened in the app

  1. Block them. This stops further contact immediately.
  2. Report them. Tap the "Report" option on their profile or in the connection menu. Choose the category that fits best. Add as much detail as you can in the notes field — what they said, when, and how it made you feel.
  3. Take screenshots. If it might escalate, screenshot the conversation before you block (blocking removes the chat). Save them somewhere safe.
  4. Email us if it's serious. safety@spoton.app — for anything police-level. Include your account email, the other person's display name, and screenshots if you have them.

If a crime has been committed

You can report a crime to UK police directly:

For specific crime types:

We will fully support any criminal investigation: we will preserve relevant account and message data, hand it over under a proper data-disclosure request, and remove the reported person's access to the app while the investigation is ongoing.

If you're struggling with your mental health

What we don't do

We're not perfect, and being transparent matters:

Coming soon (what we're working on)

If you have suggestions for safety features, email safety@spoton.app.

Contact

Updated as we learn. We will tell you about meaningful changes via the app.